Shipping Policy

Shipping options, rates and arrival times

 

Method

Cost
Small packages
of approx. 3 kg or less
Cost
Larger package
with over 4.5 kg
Order Arrival
Ground $5.00 $12.00 5-15 business days, depending on location
Air $10.00 $15.00 2-6 business days
Priority $40.00 approx* $50.00 approx* 1-3 business days

 

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx Orders will be shipped depending on the fulfillment center the product is from.
  • Average transit times to the United States: 5 - 20 Business days
  • You can choose your preferred shipping method at checkout.
    • 5-10 Day fast Shipping (For less than $48 orders)
    • 3-4 days
    • 1-2 days

SHIPPING FORWARDER

If you want to ship your order to the forwarder address, please inform us after placing your order (email us to order@topamericanmart.com). Our security system may automatically filter out those orders as suspicious.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Order Cancellation

We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us.

MY ITEM ARRIVED DAMAGED 
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)